COVID-19 Patient and Visitor Information

Frequently asked questions for visitors (FAQ) can be viewed here.

We encourage everyone who is able to become fully vaccinated to ensure your safety, the safety/patients-visitors/covid-19-patient-and-visitor-information/visitor-frequently-asked-questions/ of others and to help stop the spread of COVID-19. Vaccines are available at no cost and have undergone stringent testing and continue to undergo intense safety monitoring. Click here to find a vaccine near you.

Patient care requires teamwork; our staff works together with family and loved ones to help our patients heal in a safe, comfortable space. Thank you for your understanding and cooperation with these guidelines and helping us maintain a healthy, respectful and restful environment.

Please continue to check our website for updated visitor information.

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

• We are taking all necessary measures and precautions to protect the safety of our patients and staff.
• We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
• This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
• Our hospital has adopted and put in place California Crisis Care Continuum Guidelines that, together with our own hospital policies and operational plans, serve as a framework for emergency management planning during this COVID-19 pandemic. You may also download the guidelines here.
• Chino Valley Medical Center understands that visitors play a vital role in the mental well-being and recovery of patients; therefore, the visitation guidance for our facility has been revised to encourage safely getting more visitors to the bedside. Chino Valley Medical Center will allow one visitor per patient between 8:00 a.m. and 9:00 p.m. daily. All visitors will be screened and will be required to wear a mask at all times, stay in the patient room, and wash theirs hand frequently. The facility will allow two visitors for ICU patients, however only one visitor is permitted to visit at a time while the the other is asked to wait in the ICU waiting room. ER patients are permitted one visitor but they must sign in through admitting. For the safety of our patients, staff, visitors, and the community, there will be no visitors permitted for COVID-19 or isolation patients at this time.
• Hospital entry points will be limited to enable screening of visitors. Visitors who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.

Novel Coronavirus (COVID-19) Preparations and Information

Prime Healthcare would like to assure our communities that we remain vigilant in the management of the Novel Coronavirus (COVID-19) pandemic. The health and safety of our patients, employees, and communities is always our top priority. We are grateful to our physicians, nurses and staff members for their dedication to quality patient care. Prime Healthcare’s hospitals are closely monitoring and implementing Centers for Disease Control (CDC) guidance while remaining in close contact with state and local health departments.

If you are in need of urgent medical care, please don’t be afraid to seek care at a hospital. Additional safeguards are in place to keep you safe throughout your visit.

About Novel Coronavirus Disease 2019 (COVID-19)

Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe respiratory illness. Patients with Novel Coronavirus, have had mild to severe illness with fever, cough, and shortness of breath, according to the CDC. While there is no specific treatment for Coronavirus, most infected people will recover on their own.

Symptoms of COVID-19 include:

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue “Start Self-Check Assessment” button to launch the self-checker:

Screening and Visitor Policies

Prime Healthcare hospitals and clinics have implemented additional screening processes and have updated visitor policies to support physical distancing. Entry points may be limited to the ED and main entrance at most facilities.

Groups at Higher Risk for Severe Illness

Older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. For most people, COVID-19 symptoms are mild and go away on their own. But if you have a weakened immune system, or have an underlying health condition, you have a higher risk of developing serious symptoms. It’s important you take additional precautions such as practicing social distancing, limiting outings to populated areas, and connecting with others by telephone or using technology, instead of in-person when possible.

What You Can Do to Stay Healthy

According to the CDC, the best way to prevent illness is to do the following:

• Wash your hands often with soap and water for at least 20 seconds. Alcohol hand sanitizers are also effective.
• At home, avoid close contact with people who are sick.
• Outside your home, put 6 feet of distance between yourself and people who don’t live in your household.
• Cover your mouth and nose with a cloth face cover in public settings and when around people who don’t live in your household.
• Avoid touching your eyes, nose, and mouth.
• Stay home when you are sick (except to get medical care). Keep sick children home from school.
• Cough or sneeze into a tissue or your elbow. If you use a tissue, wash your hands afterward.
• Clean and disinfect frequently touched objects and surfaces.
• See additional guidance from the CDC or visit your local health department website.